This page summarizes the Nuvia warranty. The warranty PDF is the full text, and it controls if this summary and the PDF ever differ.
Who and what is covered
Nuvia Water Technologies Inc. warrants any Nuvia brand water treatment system to be free from defects in workmanship and materials. The system must have been installed by an officially authorized Nuvia dealer. The warranty goes to the original residential purchaser.
Coverage applies to Nuvia equipment that fails as a direct result of a manufacturing defect. The equipment the PDF lists is:
- ion exchange resin and treatment media
- controls and valves
- mineral and storage tanks
- pumps and switches
- reverse osmosis systems, excluding replacement filters and cartridges
- ultraviolet lights, excluding bulbs and sleeves
How long
Coverage begins when a qualified dealer installs the system, and it depends on registering the system online at nuviawater.com.
| Component | Term |
|---|---|
| Control valves | 10 years |
| Reverse osmosis systems | 2 years |
| Mineral tanks and brine tanks | Their own terms. Read them in the warranty PDF. |
What the warranty does not cover
- Renewable components. Filters, cartridges and similar parts that are meant to be replaced.
- Damage from neglect, abuse or accident, or from abnormal weather, acts of God, vandalism or other circumstances beyond Nuvia's control.
- Installs by anyone other than an authorized Nuvia dealer, and equipment that is not Nuvia equipment.
- Equipment not operated as the manufacturer directs.
- Tampering or attempted repair by anyone other than an authorized dealer, the customer included.
- Choosing the equipment. Water quality changes from day to day. The PDF says Nuvia Water Technologies assumes no liability for deciding which equipment meets a customer's needs.
- Indirect damage. Nuvia Water Technologies is not liable for direct or indirect damage from using the equipment, and coverage never exceeds the purchase price of the equipment.
Making a claim
- Keep your original receipt.
- Gather a copy of your purchase order showing the date of initial installation and a copy of your current utility bill. Every claim has to include both.
- Send the claim in writing to the Nuvia Water Technologies Warranty Department. The mailing address is printed in the warranty PDF.
Nuvia reserves the right to inspect the equipment before honoring a claim. The warranty gives you specific legal rights, and you may have other rights that vary by state.
Register your system
The warranty depends on online registration. Register your Nuvia system. For questions about service or filters, see customer service.
Questions people ask
Do I have to register my system?
Yes. The PDF says the warranty is contingent on online registration at nuviawater.com. Use the warranty registration page.
Does the warranty cover replacement filters and cartridges?
No. The warranty excludes renewable components. On reverse osmosis systems, replacement filters and cartridges are excluded, and on ultraviolet lights, bulbs and sleeves are excluded.
What voids the warranty?
The PDF says it is void if the equipment is not installed by an authorized Nuvia dealer or is not operated according to the manufacturer's directions. Tampering or attempted repair by anyone other than an authorized dealer, including the customer, also voids it.
What do I need to make a claim?
A copy of your purchase order showing the date of initial installation and a copy of your current utility bill. Keep your original receipt. Nuvia may inspect the equipment before honoring a claim.
Where do I send a claim?
In writing, to the Nuvia Water Technologies Warranty Department. The address is printed in the warranty PDF.
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